Support
Support
Where to get help — and what we need in order to help quickly.
First: manual and tutorials
Every app has a manual and a tutorial, in German and English. Both are also available offline in AnnexHub under “Tutorials” — no internet connection needed.
Personally by email
Write to us. We answer on working days, usually within two business days.
Report a problem
AnnexHub has a built-in feedback form (“Send feedback”). From there your report reaches us together with the technical details.
Lost your license?
Your license file arrives by email and belongs to you. If it has gone missing, we resend it to the address on file — the license itself stays valid regardless.
To make it quick
Four details save us a follow-up question and save you a day of waiting.
- Which app and which version (shown in AnnexHub under “Apps & Licenses”)
- Your macOS version
- What you did and what happened instead
- For errors: the log file from ~/Library/Logs/
ma-kom agentur UG (haftungsbeschränkt) · Mon–Fri · reply usually within two business days
Submit a request
You get an immediate confirmation with a link showing the status of your request — no account, no password.